New Help Hub
A quicker, easier way to ask for support
The Parish Trust Help Hub is our online system for people who need practical support and for professional referral partners who are helping individuals, households and families access the right help.
CARE Project food support
People can self-refer to the CARE Project for food support and essential household help up to three times in a calendar year.
After three self-referrals in the same calendar year, support will need to come through an approved referral partner so that longer-term needs can be properly considered.
You will need the service user’s H Number.
This is automatically assigned when a person first registers with The Parish Trust or calls our help line.
Baby Bank referrals
Our Baby Bank is a professionals-only referral pathway.
This means a professional referral partner makes the referral on behalf of their service user or client. The Parish Trust then sources the requested baby and maternity items and fulfils the logistical side of preparing the package.
Once the package is ready, the referring professional collects it and passes it on to the family they are supporting.
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Need help getting online? Ask about our free Data Bank SIMs
If you are struggling with the cost of mobile data, we may be able to help. Eligible people who have been referred to our CARE Project by one of our approved referral partners can request a free data SIM card for a compatible mobile phone, tablet or other mobile device.
Free mobile data can help you:
- apply for and manage Universal Credit and other benefits;
- search and apply for jobs;
- stay in touch with family, friends and support services;
- help children and young people access schoolwork;
- access essential online services and appointments.
How do I qualify?
The Data Bank is an additional service for people who have received a professional referral into our CARE Project.
If you are experiencing ongoing financial difficulty, speak to a professional or organisation supporting you and ask whether they can make a CARE Project referral to The Parish Trust.
Our Data Bank service and free data SIMs are made possible through our partnership with the Good Things Foundation, helping people experiencing digital exclusion to get connected.
Getting a referral can unlock more support
You do not have to wait until you have used all three of your CARE Project self-referrals before speaking to a professional. If you are experiencing ongoing financial hardship or need wider support, we encourage you to speak to an organisation or professional already supporting you and ask them to make a CARE Project referral.
A partner referral helps us understand your circumstances and connect you with the right support. It can also give eligible service users access to additional help, including free mobile data through our Data Bank.
New feature:
CARE Project service users can now tell us when they are available to receive a food delivery or request a collection, helping us make support quicker, smoother and easier to arrange.
Whether you are asking for food support, making a professional Baby Bank referral, accessing additional support through our Data Bank, or helping someone with longer-term needs, the Help Hub is the place to start.
Referral partners can use the Help Hub to support service users and clients through the correct referral pathway. Service users should keep their H Number safe, as it helps us identify their record quickly.
