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Help Hub

Please complete this form so we understand who lives in the household, where you are, and any dietary or practical needs we should know about.

We will create a permanent household number and email a temporary password to the lead contact once registration is complete.

Fields marked * are required.

Address

Start with the postcode. We will check it, show any address matches we can find, and then you can confirm or complete the property details.

Other adults in the household

Add any other adults who live in the home. Name, date of birth, and relationship are required once you add an adult. Email is optional.

Children in the household

Add each child who lives in the home. All child fields are required once you add a child.

Food and support information

Tell us about allergies, dietary requirements, and anything else we should know.

Tap any known allergies that apply. Selected items are saved onto the household record.

Privacy and data use

Please read this before you submit the household registration.

Please read how we use your data before you submit the household registration.

Essential service records

We do not rely on consent for every use of service-user information. Where necessary, we may process and retain essential records for service administration, eligibility, safeguarding, staff and volunteer safety, fraud or misuse prevention, complaints, audit, insurance, legal claims, charity governance, and accountability.

If support is restricted, suspended or refused, we may retain a limited restricted record so that decisions are applied consistently and people cannot bypass safeguarding, safety, fraud, misuse or service-integrity controls by asking for all records to be deleted.

Open the full privacy notice

Open privacy and data rights request page

We keep records only for as long as needed for service delivery, safeguarding, legal, insurance, audit, finance, operational, governance, reporting, archiving and accountability purposes.

Data protection contact: [email protected]

I have read the privacy information for Help Hub and I consent to my household data being processed for support.

I understand that withdrawing consent only affects processing that relies on consent. The Parish Trust may still retain and use the minimum necessary records where another lawful basis applies, including safeguarding, staff and volunteer safety, service restrictions, complaints, audit, insurance, legal claims and charity governance.

Privacy notice version: 1.0